Terms and Conditions for Man With Van Chislehurst

These Terms and Conditions set out the basis on which Man With Van Chislehurst provides removals, transport, loading, unloading, and related moving services to customers in the UK. By making a booking, accepting a quotation, or allowing the service to begin, the customer agrees to be bound by these terms. For clarity, the words we, us, and our refer to the service provider, while you and your refer to the customer or any person acting on the customer’s behalf.

These terms apply to all bookings unless otherwise agreed in writing. They are intended to create a fair and practical framework for domestic, commercial, and single-item moves carried out by a man and van service in Chislehurst. Nothing in these terms affects your statutory rights as a consumer where applicable.

We recommend that you read these Terms carefully before confirming a booking. By proceeding, you confirm that you understand the scope of the service, the payment obligations, the cancellation rules, and the limitations of liability described below.

1. Booking Process

Bookings for Man With Van Chislehurst may be made by providing details of the move, including collection and delivery addresses, access conditions, item descriptions, preferred dates, and any special handling requirements. All booking requests are subject to availability and acceptance by us. A quotation may be provided based on the information supplied, but the final price may change if the actual service differs from the details initially given.

It is your responsibility to ensure that all information provided during the booking process is accurate and complete. This includes the number and size of items, parking restrictions, stair access, lift availability, and any likely delays. If the information is incomplete or inaccurate, we may revise the quote, adjust the service schedule, or decline to carry out the move if it cannot be safely completed.

Once a quote is accepted, the booking will normally be treated as provisional until confirmed by us in writing, by text message, email, or other agreed method. A booking is only secured when we have confirmed the date and time and, where required, received any deposit or advance payment. We reserve the right to refuse or cancel a booking where there is a risk to safety, legality, or operational practicality.

2. Service Scope and Customer Duties

Our service may include loading, transportation, unloading, basic furniture placement, and, where agreed, limited assistance with assembly or disassembly. Unless specifically stated in the booking, we do not provide specialist packing services, storage, cleaning, electrical installation, plumbing work, or disposal of goods. Any additional tasks must be agreed in advance and may be charged separately.

You must ensure that items are properly packed, secured, and suitable for transport. Fragile goods, liquids, valuables, documents, antiques, and items of sentimental value should be identified in advance. Man with a van Chislehurst services rely on the customer’s cooperation, especially where access is narrow, parking is restricted, or items require careful lifting. If items are inadequately packed or unsuitable for transport, we may refuse to move them or do so only at your risk.

You are also responsible for making sure that the premises and the items to be moved are ready at the agreed time. This includes arranging access, obtaining permissions where needed, and ensuring that any shared areas, lifts, or loading bays can be used lawfully and safely. If delays occur because the site is not ready, waiting time charges or rescheduling fees may apply.

3. Payments and Charges

All prices are based on the information supplied at the time of booking and may be calculated hourly, by fixed quote, or by a combination of labour, vehicle use, and supplementary charges. Unless otherwise agreed, payment is due immediately on completion of the service. We may request a deposit, advance payment, or partial prepayment to secure a booking, especially for larger jobs or peak dates.

Accepted payment methods may include bank transfer, debit card, credit card, or cash, depending on the arrangement confirmed at the time of booking. Any invoice issued by us must be paid in full by the due date stated. If payment is late, we reserve the right to charge reasonable interest and recovery costs in accordance with applicable law. Title to any goods moved is unaffected, but the service may be withheld until all outstanding sums are paid.

Additional charges may arise where the scope of work changes after booking, including but not limited to extra stops, additional floors, long carries, waiting time, congestion, parking penalties caused by inaccurate customer information, and costs linked to unforeseen access problems. We will normally explain such charges as soon as reasonably possible. Man With Van Chislehurst is not obliged to continue a service where payment conditions are not met.

4. Cancellations, Postponements, and Non-Attendance

If you need to cancel or postpone a booking, you should notify us as soon as possible. Cancellation terms may depend on how much notice is given, the type of booking, and whether vehicles, staff, or other resources have already been allocated. For administrative fairness, we may charge a cancellation fee where reasonable, particularly if the cancellation occurs at short notice.

If you cancel with sufficient notice, any deposit paid may be refunded in full or in part, subject to any non-recoverable costs already incurred. Where the booking has been scheduled and we have committed resources, the deposit may be retained to cover losses. If you fail to be present, fail to provide access, or are otherwise unable to proceed at the agreed time, the booking may be treated as a late cancellation or non-attendance.

We may also need to cancel or reschedule a booking due to circumstances beyond our control, including severe weather, vehicle breakdown, road closures, staff illness, unsafe conditions, or legal restrictions. In such cases, we will aim to offer an alternative time. Our liability for such events is limited to rescheduling or refunding sums paid for services not delivered, where appropriate. Man and van Chislehurst services cannot guarantee timing where exceptional disruptions occur.

5. Liability and Insurance

We will take reasonable care when handling goods and carrying out the service. However, except where prohibited by law, we are not liable for loss or damage arising from items that were already defective, improperly packed, overloaded, inadequately protected, or otherwise unsuitable for transport. You remain responsible for declaring any special fragility or handling requirements before the move begins.

Our liability for loss or damage caused by our negligence, if established, will be limited to the reasonable repair or replacement value of the affected item, subject to any evidence of value and to any insurance arrangements in place. We do not accept responsibility for indirect or consequential losses such as missed appointments, loss of profit, emotional distress, or business interruption, unless such loss is caused by our proven breach of duty and cannot lawfully be excluded.

You should ensure that your own insurance arrangements are suitable for your goods, especially where items are high-value, rare, or irreplaceable. Any claim for damage or loss must be reported to us as soon as reasonably possible and, in any event, within a reasonable time after completion of the service. Failure to report a matter promptly may affect our ability to investigate and may limit any remedy available.

6. Waste Regulations and Prohibited Items

Where a move involves disposal, clearance, or removal of unwanted items, the customer must ensure that all waste is described accurately and that any disposal request complies with UK waste regulations. We will only remove waste where this has been agreed in advance and where we are legally permitted to do so. We may refuse to handle any item that cannot be transported or disposed of lawfully.

The customer must not present hazardous, toxic, explosive, corrosive, or illegal items for transport or disposal unless this has been expressly agreed and is legally permitted. Prohibited items may include asbestos, chemicals, gas cylinders, medical waste, contaminated materials, and any waste requiring specialist licensing or treatment. If such items are discovered, we may stop the job immediately and charge for any wasted attendance or disposal-related risk exposure.

When waste is included, you must provide accurate information about its nature, quantity, and source. Under UK rules, waste must be transferred and handled responsibly, and where required we may need a waste transfer note or similar documentation. If we are acting as the carrier or disposer of waste, you agree to cooperate with any legal compliance requirements. Man With Van Chislehurst will not knowingly participate in fly-tipping, unlawful dumping, or unlicensed waste movement.

7. Delays, Access, and Waiting Time

If access to either property is restricted, delayed, or unavailable at the agreed time, we may charge waiting time or additional labour costs. Examples include blocked driveways, no parking availability, locked premises, missing keys, lift failures, security restrictions, or incorrect address details. We will make reasonable efforts to complete the move efficiently, but we are not responsible for delays caused by factors outside our control.

Where a delay makes it impractical to complete the service within the original booking window, we may re-schedule the remaining work or apply further charges for extra time. You agree to cooperate in identifying safe loading and unloading routes and to inform us in advance of any unusual access arrangements. If a move cannot continue safely, we reserve the right to pause or terminate the service.

We may refuse to lift or carry items that present a risk to health and safety, including items that are too heavy, unstable, leaking, or structurally unsafe. Our team may also decline to enter areas they reasonably consider unsafe. In such circumstances, charges already incurred remain payable, and any subsequent attendance may be treated as a new booking or amended service.

8. Complaints, Claims, and Evidence

Any complaint should be raised promptly so that we can investigate and respond fairly. Where a claim relates to alleged loss or damage, you may be asked to provide photographs, item descriptions, proof of value, and any relevant booking details. We will review each matter in good faith and seek a reasonable resolution where liability is established or where goodwill assistance is appropriate.

We are not obliged to accept claims that are unsupported, made long after the event, or inconsistent with the condition of the goods before the move. Items should be checked as soon as reasonably possible after delivery. If you ask us to place goods in a certain position, we are not responsible for later movement, instability, or damage caused by the customer or a third party after completion.

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Any failure by us to enforce a term at one time does not waive our right to enforce it later. These Terms may be updated from time to time, and the version in force at the time of booking will apply unless otherwise agreed.

9. Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. You and we both agree that the courts of England and Wales shall have jurisdiction to settle any dispute, unless mandatory consumer law provides otherwise.

Nothing in these Terms is intended to limit any rights you may have under applicable consumer protection legislation. If a court or competent authority finds that any clause should be adjusted to comply with the law, that clause shall be interpreted only to the extent necessary to make it lawful, and the rest of the Terms shall remain effective.

10. General Provisions

These Terms constitute the entire agreement between the parties regarding the service, unless a separate written agreement states otherwise. No person other than the customer and us shall have any rights under the Contracts (Rights of Third Parties) Act 1999 unless expressly agreed in writing. The headings in these Terms are for convenience only and do not affect interpretation.

By booking a van and man service in Chislehurst or any associated moving service, you confirm that you are authorised to enter into the agreement on behalf of yourself or the person receiving the service. You also confirm that you have read and understood the conditions relating to booking, payment, cancellation, liability, waste compliance, and governing law.

In summary, our aim is to provide a professional, transparent, and lawful moving service with clear expectations on both sides. These Terms are designed to protect customers and the service provider while ensuring that every booking is managed safely, fairly, and in accordance with UK requirements.