Privacy Policy
Man with Van Chislehurst Privacy Policy
This Privacy Policy explains how Man with Van Chislehurst collects, uses, stores and protects personal data relating to customers and prospective customers in the Chislehurst area. It applies to all Man with Van Chislehurst customers and enquiries within our service area, regardless of how you contact us or use our services.
Man with Van Chislehurst is committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation UK GDPR, the Data Protection Act 2018 and other applicable data protection laws.
Data Controller
For the purposes of data protection law, Man with Van Chislehurst is the data controller in respect of the personal data we collect and use about you when you request or use our services, or when you contact us with an enquiry or quotation request.
Personal Data We Collect
We collect and process only the personal data that is necessary for us to provide our man and van and related services in the Chislehurst area. The types of personal data we may collect include:
Identification and contact details such as your name, postal address, collection and delivery addresses, and any other address relevant to a removal or delivery service
Communication details such as your preferred contact method and the content of communications you send to us, including enquiries, instructions and feedback
Booking and service details such as requested dates and times for moves, details of items to be moved, access information for properties, special instructions and any photographs of items or locations that you choose to send to us to assist with quoting and planning
Payment and transaction information such as records of payments, amounts, dates and methods of payment. We do not store full payment card details; where card payments are processed, these are handled by secure third party payment processors
Technical and usage information where relevant, such as basic information about how you contacted us online, including the date and time of your visit and the pages or forms you interacted with, where this is collected by essential website logs or analytics tools.
How We Collect Your Data
We collect personal data directly from you when you contact us, request a quotation, make a booking, use our services, or otherwise communicate with us. This may be by telephone, text, online forms, messaging services, or in person.
We may also receive limited personal data from third parties where you have given them permission to share your details with us, for example from comparison or directory sites where you have asked to be contacted by service providers in the Chislehurst area.
Lawful Basis for Processing
We only process your personal data where we have a lawful basis under UK GDPR. The main lawful bases we rely on are:
Contractual necessity: We process your personal data to enter into and perform a contract with you, for example to provide an accurate quotation, confirm a booking, carry out your move or delivery, and manage payment and billing.
Legitimate interests: We process personal data where it is necessary for our legitimate business interests as a local man and van service, and where your interests and fundamental rights do not override those interests. This includes managing and improving our services, keeping records for business administration, and handling enquiries or complaints.
Legal obligations: We may process certain personal data to comply with legal and regulatory requirements, such as accounting and tax laws, or to respond to lawful requests from public authorities.
Consent: In limited circumstances, we may rely on your consent, for example where you specifically agree to receive certain types of optional communications. Where we rely on consent, you can withdraw that consent at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide quotations, manage bookings and deliver our man and van and related services in the Chislehurst area
To communicate with you about enquiries, bookings, service updates, access arrangements and follow up after completion of work
To manage payments, issue invoices and keep accurate business and financial records
To plan routes, allocate vehicles and staff, and ensure that your move or transport service is completed safely and efficiently
To improve our services, quality and customer experience, including by reviewing feedback and analysing how our services are used
To comply with our legal and regulatory obligations and to exercise or defend legal claims if necessary.
Sharing Your Personal Data
We do not sell your personal data. We share it only where necessary and with appropriate safeguards. We may share your personal data with:
Our staff and contractors who need the information to plan and carry out your move, collection or delivery
Service providers acting as data processors who process personal data on our behalf, such as payment processors, IT service providers, website hosting and data storage providers. These processors are bound by contracts that require them to protect your data and only process it in accordance with our instructions and applicable data protection law
Professional advisers such as accountants or legal advisers, where this is necessary for business administration, tax, or to exercise or defend legal claims
Public authorities or law enforcement agencies, where we are required to do so by law or where disclosure is necessary to protect our rights or the rights, property or safety of others.
Where any of our service providers are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with UK GDPR requirements.
Data Retention
We retain your personal data only for as long as is necessary for the purposes for which it was collected and to meet any legal, accounting or reporting requirements.
In general, we keep records relating to bookings, invoices and completed services for a period required by tax and accounting regulations. Enquiry information that does not lead to a booking may be kept for a shorter period so that we can respond to any follow up queries and monitor the level of demand for our services in the Chislehurst area.
When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with you.
Your Data Protection Rights
Under UK GDPR, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, these include:
Right of access: You have the right to request confirmation that we process your personal data and to request a copy of the personal data we hold about you.
Right to rectification: You have the right to have inaccurate or incomplete personal data corrected or completed.
Right to erasure: You may request that we delete your personal data where there is no valid reason for us to continue to process it, for example where it is no longer necessary for the purposes for which it was collected or where you have withdrawn consent and no other lawful basis applies.
Right to restriction: You may request that we restrict the processing of your personal data in certain circumstances, for example while the accuracy of the data is being checked.
Right to object: You may object to processing based on our legitimate interests, including any direct marketing activities. We will stop processing your personal data for these purposes unless we can demonstrate compelling legitimate grounds.
Right to data portability: Where processing is based on consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine readable format and to request that it is transmitted to another controller where technically feasible.
You also have the right to lodge a complaint with the relevant supervisory authority if you believe that your data protection rights have been infringed. We would, however, appreciate the chance to address your concerns directly in the first instance.
Security of Your Personal Data
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, destruction or damage. These measures include limiting access to personal data to those staff and processors who need to know it for legitimate business purposes, and requiring that any third party service providers maintain appropriate security measures.
Policy Scope and Updates
This Privacy Policy applies to all Man with Van Chislehurst customers and prospective customers in our service area, including residents and businesses who contact us for quotations, bookings or information. By using our services or contacting us with an enquiry, you acknowledge that you have been provided with this Privacy Policy.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection guidance. Any changes will be effective from the date the updated policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
