Terms and Conditions
Man with Van Chislehurst Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Chislehurst provides removal, transport, and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Client means the individual, company, or organisation requesting and paying for the services.
1.2 Company means the Man with Van Chislehurst service provider and any authorised employees, drivers, contractors, or agents acting on its behalf.
1.3 Services means any man and van, removal, relocation, collection, delivery, packing, loading, or related services provided by the Company.
1.4 Goods means any items, belongings, furniture, equipment, or materials that the Company agrees to transport or handle.
1.5 Booking means a confirmed request for Services, whether made online, in writing, or verbally, and accepted by the Company.
1.6 Service Area means locations within the United Kingdom where the Company operates, including but not limited to Chislehurst and surrounding districts.
2. Scope of Services
2.1 The Company provides man and van and removal services for domestic and commercial clients, including local and regional moves, single-item collections, part-loads, and multi-drop services within its Service Area.
2.2 The specific Services to be provided, including collection and delivery addresses, dates, times, vehicle type, and staffing, will be agreed with the Client at the time of booking.
2.3 Any additional services requested on the day of the move that were not included in the original quotation may be subject to additional charges, which will be explained to the Client before being carried out wherever reasonably possible.
3. Booking Process
3.1 Bookings may be made by the Client through channels made available by the Company, such as online forms or other contact methods. The Client must provide accurate and complete information, including addresses, access details, inventory of Goods, and any special requirements.
3.2 A booking is only confirmed when the Company has accepted the request and, where applicable, the Client has paid any required deposit or provided any information requested by the Company.
3.3 The Company reserves the right to decline any booking request without giving a reason, particularly if the requested service is outside the Service Area, is not feasible, or if the Client has a history of non-payment or breaches of these Terms and Conditions.
3.4 The Client is responsible for checking all details on the booking confirmation, including date, time, addresses, and agreed price. Any errors must be notified to the Company as soon as possible.
4. Quotations and Pricing
4.1 Quotations are based on the information supplied by the Client and are normally given as either an hourly rate or a fixed price. Quotations may include factors such as distance, volume and weight of Goods, number of staff required, and access conditions at both collection and delivery points.
4.2 Quotations are valid for a limited period as specified by the Company. After this period, the Company may revise or withdraw the quotation.
4.3 The Company reserves the right to adjust the quotation or final price if:
a. The Client has provided incorrect or incomplete information about the job.
b. Access is substantially more difficult than advised, such as long carrying distances, restricted parking, narrow stairs, or lack of lift access for upper floors.
c. Additional services or waiting time are required that were not included in the original quotation.
d. There are unforeseen delays beyond the Companys control, such as waiting for keys, delays caused by third parties, or traffic restrictions.
4.4 Any change in price will be reasonable and proportionate to the additional time, distance, or resources required.
5. Payments
5.1 The Client agrees to pay the charges for the Services in accordance with the quotation or agreed rate, together with any additional charges incurred under these Terms and Conditions.
5.2 The Company may require a deposit to secure the booking. Deposits are generally non-refundable unless otherwise stated in writing by the Company.
5.3 Payment of any balance is typically due on or before completion of the Services, unless alternative terms have been agreed in advance. The Company may refuse to unload Goods or complete the Service if payment is not made when due.
5.4 The Company may charge interest on overdue amounts at a reasonable rate from the due date until payment is received in full.
5.5 Where the Client is a business, the Company reserves the right to carry out credit checks and to require payment in advance. Invoices must be settled within the timeframe specified on the invoice, unless otherwise agreed.
6. Cancellations and Amendments
6.1 The Client may cancel or amend a booking by contacting the Company as early as possible. Cancellation terms may vary depending on the nature of the booking, distance, and resources allocated.
6.2 If the Client cancels within a short period before the scheduled start time, the Company may apply a cancellation fee to cover lost work and administrative costs. The applicable timeframe and fee will be specified by the Company at the time of booking or in any confirmation provided.
6.3 If the Client fails to be present, fails to provide access, or is not ready for the move at the agreed time, this may be treated as a late cancellation and may incur charges for any time lost and for any resources that have already been deployed.
6.4 The Company reserves the right to cancel or reschedule a booking in the event of circumstances beyond its control, including but not limited to severe weather, vehicle breakdown, accidents, illness, safety concerns, or other events of force majeure. In such cases, the Company will seek to offer an alternative date or time. The Company will not be liable for any consequential losses arising from such cancellations or delays.
7. Client Responsibilities
7.1 The Client is responsible for:
a. Ensuring that they have the legal right, ownership, or authority to move the Goods.
b. Providing accurate information regarding the nature, quantity, and value of the Goods.
c. Packing and securing the Goods safely, unless the Company has explicitly agreed to provide packing services.
d. Ensuring suitable access and parking is available at collection and delivery addresses, including obtaining any necessary permits or authorisations.
e. Being present, or arranging for a representative to be present, at both collection and delivery points to supervise, provide instructions, and check the condition and quantity of Goods.
7.2 The Client must not request the Company to transport any Goods that are prohibited, hazardous, illegal, or unsuitable for carriage, including but not limited to flammable substances, explosives, firearms, drugs, live animals, or perishable items, unless otherwise agreed and permitted by law.
8. Company Responsibilities
8.1 The Company will take reasonable care in handling, loading, transporting, and unloading the Goods.
8.2 The Company will use vehicles and equipment that are appropriate for the agreed Services and will take reasonable steps to ensure that vehicles are roadworthy and drivers are competent and authorised.
8.3 The Company will make reasonable efforts to adhere to agreed schedules. However, timing is not guaranteed, and the Company is not responsible for delays caused by events beyond its control.
9. Liability and Limitations
9.1 The Companys liability for loss of or damage to Goods while in its custody or control is limited to a reasonable amount, taking into account the nature, condition, and value of the Goods, and the price paid for the Services.
9.2 The Company will not be liable for:
a. Loss or damage arising from the Clients failure to adequately pack or protect the Goods, unless packing services were provided by the Company.
b. Loss or damage to fragile or high-value items, including but not limited to glass, electronics, antiques, artwork, jewellery, or cash, unless the Client has specifically notified the Company in advance and the Company has agreed in writing to accept responsibility subject to any stated conditions.
c. Loss or damage caused by wear and tear, inherent defects, or pre-existing damage.
d. Any indirect, consequential, or economic loss, including loss of profit, loss of business, or loss of opportunity.
9.3 The Client is advised to obtain appropriate insurance for Goods in transit, particularly where items are of high value or special importance.
9.4 Any claim for loss or damage must be notified to the Company in writing within a reasonable period after completion of the Services, and the Client must provide evidence of the damage and its value where requested.
10. Access, Parking, and Delays
10.1 The Client is responsible for ensuring that suitable parking is available for the Companys vehicle at both collection and delivery points, and for obtaining any necessary permits or authorisations from local authorities or property managers.
10.2 The Company will not be responsible for any fines, penalties, or towing charges arising from inadequate parking arrangements if these result from the Clients failure to provide appropriate parking or permits. The Client may be required to reimburse the Company for any such costs.
10.3 If the Company is delayed due to factors including but not limited to lack of access, delays in key release, or waiting for third parties, additional charges may apply based on the agreed hourly rate or reasonable waiting time charges.
11. Waste Regulations and Disposal
11.1 The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general waste carrier unless this has been expressly stated and authorised under relevant licences.
11.2 The Client must not request the Company to dispose of waste illegally or to leave unwanted items in a manner that breaches local or national waste regulations.
11.3 If the Client requests that the Company remove and dispose of items, such disposal will only be carried out in compliance with applicable laws and may be subject to additional charges. The Client is responsible for accurately describing the nature of the items to be disposed of.
11.4 The Company reserves the right to refuse to remove or carry any items that it reasonably believes may constitute prohibited or hazardous waste, or where removal would be unlawful or unsafe.
12. Force Majeure
12.1 The Company will not be liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control, including but not limited to extreme weather, road closures, accidents, vehicle breakdowns, strikes, public disturbances, or acts of government.
13. Complaints and Disputes
13.1 The Company aims to provide a reliable and professional service. If the Client has any concerns or complaints, they should raise them with the Company as soon as possible so that issues can be addressed promptly.
13.2 The Company will make reasonable efforts to investigate and respond to complaints within a reasonable timeframe and to resolve any disputes amicably where possible.
14. Data Protection and Privacy
14.1 The Company may collect and process personal data provided by the Client for the purposes of managing bookings, delivering Services, handling payments, and complying with legal obligations.
14.2 The Company will handle personal data in accordance with applicable UK data protection laws and will take reasonable steps to keep such data secure.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
16. General Provisions
16.1 These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the Services, and supersede any prior understandings or agreements, whether written or oral.
16.2 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
16.3 The failure of the Company to enforce any right or provision under these Terms and Conditions shall not constitute a waiver of that right or provision.
16.4 The Client may not assign or transfer their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where reasonably necessary for the delivery of the Services.
16.5 The headings used in these Terms and Conditions are for convenience only and do not affect their interpretation.
By confirming a booking with Man with Van Chislehurst, the Client acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.
